COVID-19 information from Healthy Blue
Healthy Blue is committed to helping our members gain timely access to care and services in a way that places the least burden on the healthcare system. We have established a team of experts to closely monitor developments and how they impact our members and healthcare provider partners. Our actions are intended to support the protective measures taken across the state to help prevent the spread of COVID-19, reduce barriers to seeing a doctor and getting tested, and ensuring our members and communities have access to vaccines.
Get the latest news and information from:
- The Louisiana Department of Health at https://ldh.la.gov/Coronavirus
- The Centers for Disease Control and Prevention (CDC) at cdc.gov/coronavirus
Medicaid Updates
Medicaid Updates
- LDH 5/12/23 Revised IB 20-4 Telemedicine/Telehealth Facilitation of Mental Health Rehabilitation (MHR) Services during the COVID-19 Declared Emergency
- Informational Bulletin 20-6 Revised March 16, 2023
- Informational Bulletin 20-7 Revised March 16, 2023
- Informational Bulletin 20-4 Revised March 16, 2023
- Informational Bulletin 22-28 Revised January 17, 2023 COVID-19 – Commercially Purchased Bebtelovimab Reimbursement (Q0222)
- Informational Bulletin 20-5 COVID-19 – Provider Update
- IB 22-28 Covid-19: Commercially Purchased Bebtelovimab Reimbursement
- Louisiana Department of Health Informational Bulletin 20-5 Revised August 4, 2022
- LDH 7/26/22 INFO BULLETIN 20.5 REVISED COVID-19 PROVIDER UPDATE
- LDH 7/20/22 Info Bulletin 20.5 Revised COVID-19 Provider Update
- Info Bulletin 20.5 Revised Covid-19 Provided Update
- INFO BULLETIN 20-5 REVISED COVID-19 – Provider Update
- LDH Informational Bulletin 19-11 (5-18-22) Telemedicine/Telehealth Billing Changes
- LDH IB 20-7 SUD Telemedicine/Telehealth
- LDH IB 21-2 Medicaid Managed Care Transportation Provider Issue Resolution
- LDH IB 20-6 LMHP Telemedicine/Telehealth
- LDH IB 20-4 MHR Telemedicine/Telehealth
- LDH Informational Bulletin 22-14 (5/2/22): COVID-19 Monoclonal Treatment in Federally Qualified Health Centers and Rural Health Clinics throughout the Public Health Emergency
- LDH Informational Bulletin 20-5 (3/14/22): COVID-19 Provider Update
- LDH Informational Bulletin 20-6 (May 6, 2022): Response to COVID-19
- 2022 COVID-19 vaccine administration and treatment reimbursement updates (January 24, 2022)
- COVID-19 Information from Healthy Blue (February 2022 update)
- LDH State Communication - HHS Is Releasing $9 Billion in Provider Relief Fund Phase 4 Payments
- COVID-19 vaccine administration in FQHCs and RHCs throughout the Public Health Emergency (November 16, 2021)
- LDH COVID-19 Social Media Toolkit
- Skin Substitutes for Chronic Diabetic Lower Extremity Ulcers (November 10, 2021)
- Introducing the Blue Stars COVID-19 Vaccine Champions Program (October 29, 2021)
- LDH Informational Bulletin 21-21 (Jan 14, 2022): Changes to Behavioral Health Services in Federally Qualified Health Centers (FQHC) and Rural Health Clinics (RHC)
- Pfizer booster shots are now available to adults at increased risk, following new CDC guidance (September 28, 2021)
- LDH Informational Bulletin 21-16: Durable Medical Equipment Manual Pricing Project for Certain HCPCS Codes (September 27, 2021)
- Healthy Louisiana Informational Bulletin 20-9: EPSDT Personal Care Services (Sept. 22, 2021)
- Monoclonal Antibody Treatment Locations for Covid-19 (September 21, 2021)
- Vaccination Requirements to Expand for Healthcare Settings (September 20, 2021)
- Monoclonal Antibody Treatment for COVID-19 FAQ (August 26, 2021)
- LDH Informational Bulletin 21-16: Durable Medical Equipment Manual Pricing Project for Certain HCPCS Codes (August 23, 2021)
- Response to COVID-19 Surge: Utilization Management and Prior Authorization suspensions (August 13, 2021)
- Emergency Medical Services Eligibility & Claims during the COVID-19 Public Health Emergency (July 30, 2021)
- Substantial increases in Covid-19 transmission throughout Louisiana (July 15, 2021)
- Medicaid Renewals and Eligibility Checks Resuming
- COVID-19 Vaccines and Testing Must be Free for Patients (June 10, 2021)
- LDH Informational Bulletin 21-11: Reimbursement Update: 2021 COVID-19 Vaccine and Treatment Administration (May 25, 2021)
- Geaux Get Vaccinated – East Baton Rouge Parish COVID Vaccination Center (April 21, 2021)
- HHS Releases COVID-19 Vaccination Information and Vaccine Access Fact Sheets (April 19, 2021)
- Healthy Louisiana Informational Bulletin 20-6: Telemedicine/Telehealth Facilitation by Licensed Mental Health Practitioners (April 8, 2021)
- Healthy Louisiana Informational Bulletin 20-4: Telemedicine/Telehealth Facilitation of Mental Health Rehabilitation Services (April 8, 2021)
- LDH Informational Bulletin 20-7: SUD Telemedicine/Telehealth (April 8, 2021)
- Emergency Order: Protocol for Administration of Certain COVID-19 Vaccines (March 15, 2021)
- Pfizer-BioNTech COVID-19 Vaccine (March 15, 2021)
- Moderna COVID-19 Vaccine (March 15, 2021)
- Janssen COVID-19 Vaccine (Johnson & Johnson) (March 15, 2021)
- Resuming outpatient authorization renewals (March 2, 2021)
- Vaccine Administration and Management (January 21, 2021)
- Prohibition against patient/non-patient discrimination in use of OWS COVID-19 vaccine doses (January 21, 2021)
- COVID-19 Update: Healthy Blue suspends select prior authorization rules and announces significant policy adjustments in response to unprecedented demands on health care providers (updated December 24, 2020)
- COVID-19 Update October 20, 2020: Reporting of COVID-19/SARS-Cov-2 Results (November 24, 2020)
- Mental health rehabilitation telemedicine/telehealth denials (October 5, 2020)
- COVID-19 lab test authorization denials - (9/21/2020)
- COVID-19 medical inpatient hospitalization authorization denials - (9/11/2020)
- Infection Control Guidance for Home Health Agencies
- Novel Coronavirus Disease (COVID-19) Update for Pediatric Day Health Care (PDHC) Facilities: Infection Control Guidance and Temporary Allowance of In-Home Services
- Telehealth & COVID-19 Billing and Reimbursement - (4/29/2020)
- COVID-19 positive persons with mental illness and/or substance use disorders
- Healthy Louisiana Informational Bulletin 20-11: Teledentistry during the COVID-19 Declared Emergency
- Prior authorization extension for mental health rehabilitation services during COVID-19 emergency
D-SNP updates
D-SNP Updates
- COVID-19 Information from Healthy Blue (February 2022 update)
- Medicare Advantage - Medicare telehealth services during the Coronavirus (COVID-19) public health emergency (PHE) FAQ (May 6, 2021)
- Federal resources available for health care providers and employers in the federal CARES Act
- Listen now! Webinar recording available from Healthy Blue for network providers on SBA loans and other federal relief programs in response to COVID-19
- Integrated Crisis Support Program
- COVID-19 Update: Healthy Blue suspends select prior authorization rules and announces significant policy adjustments in response to unprecedented demands on health care providers (updated December 24, 2020)
- COVID-19 Medicare Telehealth FAQ (November 11, 2020)
- COVID-19 update: Guidance for telehealth/telephonic care for behavioral health services (June 10, 2020)
- Telehealth services for risk adjustment payments Coronavirus (COVID-19) update: May 8, 2020
- Prior authorization codes moving from AIM Specialty Health to Healthy Blue
Provider tools & resources
- Log in to Availity
- Launch Provider Learning Hub Now
- Learn about Availity
- Prior Authorization Lookup Tool
- Prior Authorization Requirements
- Claims Overview
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- Electronic Data Interchange (EDI)