Training Academy

Healthy Blue offers an extensive library of training and continuing education opportunities. We will add presentations, videos and other training documentation as they are available.

Training opportunities for behavioral health providers

Sign up with Psych Hub , our new training partner for our behavioral health providers. You’ll have access to Psych Hub’s catalog of educational podcasts, videos, and other accredited content. You’ll also have the opportunity to receive free continuing education units, a requirement for most professional licenses. Numerous self-paced courses in evidence-based interventions are ready for you. Build your Psych Hub dashboard today .

Training and Tutorials

Provider manual

The provider manual provides key administrative information, including the quality improvement program, the utilization management (UM) program, quality standards for participation, claims appeals, and reimbursement and administration policies.

Provider Pathways eLearning

Provider Pathways is a 24/7 educational resource that offers a foundation for doing business with Healthy Blue. It’s designed to be user friendly and gives you flexibility when scheduling training for yourself and your staff.

In order to launch the Provider Pathways eLearning, please complete LA Provider Pathways registration.

Schedules and registration

Please check our Webex events page often as we continually add fresh new content and events. We offer both live instructor-led training webinars and on-demand recordings.

Screening, Brief Intervention, and Referral to Treatment (SBIRT)

SBIRT Toolkit

A clinician’s tool for identifying risky substance use behaviors and providing appropriate intervention.

Screening, brief intervention, and referral to treatment, commonly referred to as SBIRT, is an evidence-based, comprehensive, integrated approach to the delivery of early intervention and treatment services to people with substance misuse and those at risk of developing disorders. The goal of SBIRT is to reduce and prevent related health consequences, disease, accidents, and injuries. Risky substance use is a health issue that often goes undetected; providers can help by incorporating this evidence-based tool that is demonstrated to be valid and reliable in identifying individuals with problem use or at risk for a substance use disorder (SUD).

If you wish to print SBIRT educational materials, please review the links below to obtain a downloadable flier and brochure. For any further discussions regarding SBIRT, please contact your Provider Experience or Provider Relations representative.

Learn about Availity

Many of the tools you need — eligibility and benefits inquiry, claims submission, claims status inquiry, and authorizations — can be accessed from your Availity account. You can find instructions for locating and using these tools on the Learn about Availity page.

Don’t have an Availity account?

Online training in Availity

Healthy Blue offers online training to assist you in caring for our members with consideration of their personal language needs, thoughts, customs, beliefs and values.

Cultural competency resources

Patient panels are growing more diverse and needs are becoming more complex. It is important for providers to have the knowledge, resources, and tools to offer culturally competent care. Healthy Blue wants to help by offering the following comprehensive trainings and resources, as we all work together to achieve health equity.

My Diverse Patients

The My Diverse Patient website offers learning experiences, techniques, and helps you to provide the individualized care every patient deserves regardless of their diverse backgrounds.

My Diverse Patients website

Cultural Competency Training

A training resource to increase cultural and disability competency to help effectively support the health and health care needs of your diverse patients.

Working effectively with interpreters

Engaging a qualified interpreter improves effective communication between you and your patient. This presentation discusses the need and guidelines for working with a qualified interpreter and the many benefits this partnership provides.

Improving the Patient Experience

What Matters Most: Improving the Patient Experience is an online course for providers and office staff that addresses gaps in care and offers approaches to communication with patients. This course is available at no cost and is eligible for one continuing medical education (CME) credit by the American Academy of Family Physicians.

Caring for Diverse Populations Toolkit

A comprehensive resource to help providers and office staff increase effective communication by enhancing knowledge of the values, beliefs and needs of diverse patients.

Culturally and Linguistically Appropriate Services (CLAS)

The Office of Minority Health published the National Standards for Culturally and Linguistically Appropriate Services in Health Care (CLAS Standards), which provides the framework for all health care organizations to best serve the nation’s increasingly diverse communities. The CLAS Standards are a collective set of mandates, guidelines, and recommendations intended to inform, guide, and facilitate required and recommended practices related to culturally and linguistically appropriate health services. The CLAS Standards provide guidance on improving quality care under three areas in particular: Culturally Competent Care, Language Access Services and Organizational Supports.

National CLAS standards can be found on the Think Cultural Health website.

Health and wellness

We advocate a community approach to health education and outreach activities and have a proven record of collaborating with community- and faith-based organizations, advocacy groups and other community resources. Our relationships have allowed us to effectively provide education and outreach activities through health fairs, community events, and free health screenings, as well as develop specific health initiatives for the target population. Our health education and outreach approach emphasizes healthy behaviors, preventive care and wellness.

Additionally, we offer eight NCQA accredited Disease Management (DM) Programs that incorporate outreach, education, care coordination and follow-up to improve treatment compliance and enhance self-care.

Provider tools & resources

Interested in becoming a provider in our network?

We look forward to working with you to provide quality services to our members.