Improving the patient experience — continuing medical education

Are you looking for innovative ways to improve your patients’ experiences?

Numerous studies have shown that a patient’s primary healthcare experience and, to some extent, their healthcare outcomes, are largely dependent upon healthcare provider and patient interactions. That’s why Healthy Blue offers the online learning course — What matters Most: Improving the Patient Experience — to address gaps in care and offer approaches to communication with patients.

Using compelling real-life stories that convey practical strategies for implementing patient care, providers learn how to apply best practices.

Did you know?

  • Substantial evidence points to a positive association between the patient experience and health outcomes.
  • Patients with chronic conditions, such as diabetes, demonstrate greater self-management skills and quality of life when they report positive interactions with their health care providers.
  • Patients reporting the poorest-quality relationships with their physicians were three times more likely to voluntarily leave the physician's practice than patients with the highest-quality relationships.

Take the course!

What Matters Most: Improving the Patient Experience can be accessed using your smartphone, tablet or computer.

My Diverse Patients

The My Diverse Patients website offers learning experiences and resources to help you provide the individualized care every patient deserves, regardless of their diverse backgrounds.

How will this benefit you and your office staff? You will learn tips and techniques to:

  • Improve communication skills.
  • Build patient trust and commitment.
  • Expand your knowledge of the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey.

Like you, Healthy Blue is committed to improving the patient experience in all interactions, and we are proud to work collaboratively with our provider network to provide support and tools to reach our goal.

Get CME credits!

Providers may apply their completion of the course toward continuing medical education (CME) credit certification. The training has been reviewed and is acceptable for up to one prescribed credit by the American Academy of Family Physicians. This curriculum is available at no cost to providers and their clinical staff nationwide.


Provider tools & resources

Interested in becoming a provider in our network?

We look forward to working with you to provide quality services to our members.