Contact us
For help with eligibility verification, claims and general care provider questions, please contact Provider Services.
Provider Services
For general provider inquiries
Phone:
844-521-6942
Fax:
800-964-3627
Prior Authorizations
Physical Health
Please use our preferred method by accessing Availity Essentials online. Our other available options are:
Phone:
844-521-6942
Fax — outpatient:
888-822-5658
Fax — precertification requests and inpatient notifications:
877-269-5705
Fax — outpatient DME:
844-528-3684
Fax — concurrent inpatient clinical:
888-822-5595
Behavioral Health
Please use our preferred method by accessing Availity Essentials online. Our other available options are:
Phone:
844-521-6942
Fax — inpatient:
844-432-6027
Fax — outpatient:
844-432-6028
Pharmacy
Phone:
844-521-6942
Fax — pharmacy
855-592-0978
Fax — pharmacy — medical injectables:
844-487-9291
Receive emails from Healthy Blue
Healthy Blue is now sending bulletins, policy change notifications, prior authorization update information, educational opportunities, and more to care providers via email.
Email a Provider Experience associate
Did you know that most questions and issues can be resolved by using the Healthy Blue self-service tools? Please use Availity Essentials for inquiries like payment disputes, provider data updates, claims status, member eligibility, and more. You can also live chat with a Healthy Blue associate from within the Availity Essentials platform.
For other issues, you can message the Provider Experience team. Your Provider Experience representative will respond.
Provider Relations, credentialing and contracting
Provider Relations:
Phone
504-836-8888 or lainterpr@healthybluela.com
Contracting:
Email:
EDI Solutions Helpdesk
Phone:
800-470-9630
Case Management
Phone:
833-342-1254, Ext. 106-103-5145
Fax:
888-533-7250
Contact Us - Healthy Blue Dual Advantage
Provider Services
Phone:
844-521-6942 for Medicaid Managed Care or 844-895-8160 for Dual Advantage
Prior Authorizations Utilization Management
Phone:
800-262-2731
Fax:
877-423-9972
Case Management
Phone:
833-607-6516
For assistance with any other item, contact the number on the back of your patient’s Healthy Blue Dual Advantage member ID card.
Provider tools & resources
- Log in to Availity
- Launch Provider Learning Hub Now
- Learn about Availity
- Prior Authorization Lookup Tool
- Prior Authorization Requirements
- Claims Overview
- Member Eligibility & Pharmacy Overview
- Provider Manuals and Guides
- Referrals
- Forms
- Training Academy
- Pharmacy Information
- Electronic Data Interchange (EDI)