Contact us

Provider Services

For general provider inquiries

Phone:

1-844-521-6942

Fax:

1-800-964-3627

Prior Authorizations — Physical Health

Use our preferred method online at https://www.availity.com

Phone:

1-844-521-6942

Fax — outpatient:

1-888-822-5658

Fax — precertification requests and inpatient notifications:

1-877-269-5705

Fax — outpatient DME:

1-844-528-3684

Fax — concurrent inpatient clinical:

1-888-822-5595

Prior Authorizations — Behavioral Health

Use our preferred method online at https://www.availity.com

Phone:

1-844-521-6942

Fax — inpatient:

1-844-432-6027

Fax — outpatient:

1-844-432-6028

Prior Authorizations — AIM

AIM manages precertification for the following modalities: computed tomography, magnetic resonance, positron emission tomography scans, nuclear cardiology (echocardiography, stress echo, resting transthoracic echo, transesophageal echo), radiation oncology, sleep medicine, cardiology services.

Online:

www.aimspecialtyhealth.com

Phone:

1-833-342-1254

Prior Authorizations — Pharmacy

Fax — pharmacy

1-844-864-7865

Fax — pharmacy — medical injectables:

1-844-487-9291

Receive email from Healthy Blue

Healthy Blue is now sending some bulletins, policy change notifications, prior authorization update information, educational opportunities and more to providers via email.

Email a Provider Experience associate

Did you know that most questions and issues can be resolved by using the Healthy Blue self-service tools? Please use Availity for inquiries like payment disputes, provider data updates, claims status, member eligibility, etc. You can also live chat with a Healthy Blue associate from within the Availity Portal.

For other issues, you can message the Provider Experience team. Your Provider Experience representative will respond – usually within two business days.

Email a Provider Experience associate

Provider Relations, Credentialing and Contracting

Provider Relations:

1-504-836-8888 or lainterpr@healthybluela.com

Contracting:

LANetworkDevelopment@healthybluela.com

EDI Solutions Helpdesk

Phone:

1-800-470-9630

Case Management

Phone:

1-833-342-1254, Ext. 106-103-5145

Fax:

1-888-533-7250

Need Help Finding a Specialist?

Please email la1casemgmt@healthybluela.com for assistance.

Email:

la1casemgmt@healthybluela.com

Grievances and Appeals

Phone:

1-844-521-6942

Fax:

1-888-708-2584

Contact Us - Healthy Blue Dual Advantage

Provider Services

Phone:

1-844-895-8160

Prior Authorizations — Utilization Management

Phone:

1-800-262-2731

Fax:

1-877-423-9972

Case Management

Phone:

1-833-607-6516

For assistance with any other item, contact the number on the back of your patient’s Healthy Blue Dual Advantage member ID card.

Top Searches

Contact us

Provider Services

For general provider inquiries

Phone:

Fax:

Prior Authorizations — Physical Health

Phone:

Fax — outpatient:

Fax — precertification requests and inpatient notifications:

Fax — outpatient DME:

Fax — concurrent inpatient clinical:

Prior Authorizations — Behavioral Health

Phone:

Fax — inpatient:

Fax — outpatient:

Prior Authorizations — AIM

Online:

Phone:

Prior Authorizations — Pharmacy

Fax — pharmacy

Fax — pharmacy — medical injectables:

Receive email from Healthy Blue

Email a Provider Experience associate

Provider Relations, Credentialing and Contracting

Provider Relations:

Contracting:

EDI Solutions Helpdesk

Phone:

Case Management

Phone:

Fax:

Need Help Finding a Specialist?

Email:

Grievances and Appeals

Phone:

Fax:

Contact Us - Healthy Blue Dual Advantage

Provider Services

Phone:

Prior Authorizations — Utilization Management

Phone:

Fax:

Case Management

Phone:

Provider tools & resources

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