Contact us


For help with eligibility verification, claims and general care provider questions, please contact Provider Services.

Provider Services

For general provider inquiries


Phone:

844-521-6942

Fax:

800-964-3627

Prior Authorizations

Physical Health

Please use our preferred method by accessing Availity Essentials online. Our other available options are:

Phone:

844-521-6942

Fax — outpatient:

888-822-5658

Fax — precertification requests and inpatient notifications:

877-269-5705

Fax — outpatient DME:

844-528-3684

Fax — concurrent inpatient clinical:

888-822-5595

Behavioral Health

Please use our preferred method by accessing Availity Essentials online. Our other available options are:

Phone:

844-521-6942

Fax — inpatient:

844-432-6027

Fax — outpatient:

844-432-6028

Pharmacy

Phone:

844-521-6942

Fax — pharmacy

855-592-0978

Fax — pharmacy — medical injectables:

844-487-9291

Receive emails from Healthy Blue

Healthy Blue is now sending bulletins, policy change notifications, prior authorization update information, educational opportunities, and more to care providers via email.

Sign Up Now

Email a Provider Experience associate

Did you know that most questions and issues can be resolved by using the Healthy Blue self-service tools? Please use Availity Essentials for inquiries like payment disputes, provider data updates, claims status, member eligibility, and more. You can also live chat with a Healthy Blue associate from within the Availity Essentials platform.

For other issues, you can message the Provider Experience team. Your Provider Experience representative will respond.

Provider Relations, credentialing and contracting

Provider Relations:

Phone

504-836-8888 or lainterpr@healthybluela.com

Contracting:

Email:

LANetworkDevelopment@healthybluela.com

EDI Solutions Helpdesk

Phone:

800-470-9630

Case Management

Phone:

833-342-1254, Ext. 106-103-5145

Fax:

888-533-7250

Find a Specialist

Please email la1casemgmt@healthybluela.com for assistance.


Email:

la1casemgmt@healthybluela.com

Contact Us - Healthy Blue Dual Advantage

Provider Services


Phone:

844-521-6942 for Medicaid Managed Care or 844-895-8160 for Dual Advantage

Prior Authorizations Utilization Management

Phone:

800-262-2731

Fax:

877-423-9972

Case Management

Phone:

833-607-6516

For assistance with any other item, contact the number on the back of your patient’s Healthy Blue Dual Advantage member ID card.

Provider tools & resources

Interested in becoming a provider in our network?

We look forward to working with you to provide quality services to our members.