Contact us
For help with eligibility verification, claims and general care provider questions, please contact Provider Services.
Provider Services
For general provider inquiries
Phone:
844-521-6942
Fax:
800-964-3627
Prior Authorizations
Physical Health
Please use our preferred method by accessing Availity Essentials online. Our other available options are:
Phone:
844-521-6942
Fax — outpatient:
888-822-5658
Fax — precertification requests and inpatient notifications:
877-269-5705
Fax — outpatient DME:
844-528-3684
Fax — concurrent inpatient clinical:
888-822-5595
Behavioral Health
Please use our preferred method by accessing Availity Essentials online. Our other available options are:
Phone:
844-521-6942
Fax — inpatient:
844-432-6027
Fax — outpatient:
844-432-6028
Pharmacy
Phone:
844-521-6942
Fax — pharmacy
855-592-0978
Fax — pharmacy — medical injectables:
844-487-9291
Receive emails from Healthy Blue
Healthy Blue is now sending bulletins, policy change notifications, prior authorization update information, educational opportunities, and more to care providers via email.
Email a provider relationship management representative
Did you know that most questions and issues can be resolved by using the Healthy Blue provider self-service tools? Please use Availity Essentials for inquiries like payment disputes, provider data updates, claims status, member eligibility, and more. You can also live chat with a Healthy Blue associate from within the Availity Essentials Portal using Payer Spaces.
For other issues, please message a provider relationship management representative.
Provider Relations, credentialing and contracting
Provider Relations:
Phone
504-836-8888 or lainterpr@healthybluela.com
Contracting:
Email:
EDI Solutions Helpdesk
Phone:
800-470-9630
Case Management
Phone:
833-342-1254, Ext. 106-103-5145
Fax:
888-533-7250
Contact Us - Healthy Blue Dual Advantage
Provider Services
Phone:
844-521-6942 for Medicaid Managed Care or 844-895-8160 for Dual Advantage
Prior Authorizations Utilization Management
Phone:
800-262-2731
Fax:
877-423-9972
Case Management
Phone:
833-607-6516
For assistance with any other item, contact the number on the back of your patient’s Healthy Blue Dual Advantage member ID card.
Provider tools & resources
- Log in to Availity
- Launch Provider Learning Hub Now
- Learn about Availity
- Prior Authorization Lookup Tool
- Prior Authorization Requirements
- Claims Overview
- Member Eligibility & Pharmacy Overview
- Provider Manuals and Guides
- Referrals
- Forms
- Training Academy
- Pharmacy Information
- Electronic Data Interchange (EDI)