Contact us
Provider Services
For general provider inquiries
Phone:
1-844-521-6942
Fax:
1-800-964-3627
Prior Authorizations — Physical Health
Use our preferred method online at https://www.availity.com
Phone:
1-844-521-6942
Fax — outpatient:
1-888-822-5658
Fax — precertification requests and inpatient notifications:
1-877-269-5705
Fax — outpatient DME:
1-844-528-3684
Fax — concurrent inpatient clinical:
1-888-822-5595
Prior Authorizations — Behavioral Health
Use our preferred method online at https://www.availity.com
Phone:
1-844-521-6942
Fax — inpatient:
1-844-432-6027
Fax — outpatient:
1-844-432-6028
Prior Authorizations — AIM
AIM manages precertification for the following modalities: computed tomography, magnetic resonance, positron emission tomography scans, nuclear cardiology (echocardiography, stress echo, resting transthoracic echo, transesophageal echo), radiation oncology, sleep medicine, cardiology services.
Online:
Phone:
1-833-342-1254
Prior Authorizations — Pharmacy
Fax — pharmacy
1-844-864-7865
Fax — pharmacy — medical injectables:
1-844-487-9291
Receive email from Healthy Blue
Healthy Blue is now sending some bulletins, policy change notifications, prior authorization update information, educational opportunities and more to providers via email.
Email a Provider Experience associate
Did you know that most questions and issues can be resolved by using the Healthy Blue self-service tools? Please use Availity for inquiries like payment disputes, provider data updates, claims status, member eligibility, etc. You can also live chat with a Healthy Blue associate from within the Availity Portal.
For other issues, you can message the Provider Experience team. Your Provider Experience representative will respond.
Provider Relations, Credentialing and Contracting
Provider Relations:
1-504-836-8888 or lainterpr@healthybluela.com
Contracting:
EDI Solutions Helpdesk
Phone:
1-800-470-9630
Case Management
Phone:
1-833-342-1254, Ext. 106-103-5145
Fax:
1-888-533-7250
Grievances and Appeals
Phone:
1-844-521-6942
Fax:
1-888-708-2584
Contact Us - Healthy Blue Dual Advantage
Provider Services
Phone:
1-844-895-8160
Prior Authorizations — Utilization Management
Phone:
1-800-262-2731
Fax:
1-877-423-9972
Case Management
Phone:
1-833-607-6516
For assistance with any other item, contact the number on the back of your patient’s Healthy Blue Dual Advantage member ID card.
Provider tools & resources
- Log in to Availity
- Launch Provider Learning Hub Now
- Learn about Availity
- Prior Authorization Lookup Tool
- Prior Authorization Requirements
- Claims Overview
- Member Eligibility & Pharmacy Overview
- Provider Manuals and Guides
- Referrals
- Forms
- Training Academy
- Pharmacy Information
- Electronic Data Interchange (EDI)