Healthy Blue facilitates integrated physical and behavioral health services as a vital part of healthcare. Our mission is to address the physical and behavioral healthcare of members by offering a wide range of targeted interventions, education and enhanced access to care to ensure improved outcomes and quality of life for members. We work collaboratively with hospitals, group practices, independent behavioral healthcare providers, community organizations, government agencies, human service districts and other resources. This enables us to successfully meet the needs of members with mental health and substance use disorders as well as those with intellectual and developmental disabilities.
Behavioral Health Areas of Expertise Profile (BHAEP)
The BHAEP is designed to highlight your services, cultural preferences, race, languages spoken, and specialties to our members through the enhancement of our online provider directory. Your answers to the brief survey below will help our members find the right behavioral health provider to fit their unique needs. While extremely helpful in promoting your services, completion of the BHAEP does not affect your credentialing materials/status or provider contract. Because any representation of a clinical area of expertise is based on your self-disclosure and professional judgment, please only select those items that fall within the scope of your state-issued license and clinical experience.
Training opportunities for behavioral health providers
Sign up with Psych Hub , our new training partner for our behavioral health providers. You’ll have access to Psych Hub’s catalog of educational podcasts, videos, and other accredited content. You’ll also have the opportunity to receive free continuing education units, a requirement for most professional licenses. Numerous self-paced courses in evidence-based interventions are ready for you. Build your Psych Hub dashboard today .
Working with members and providers
How providers obtain assistance from Healthy Blue
If you would like assistance coordinating care for a member, contact our Case Management Team at 877-440-4065, ext. 35792. For all other needs, including general questions about available benefits, Healthy Blue policies or other general questions, you can find most of the answers on this website, or call Provider Services at 844-521-6942. Provider Services can also provide member-specific information, such as eligibility.
How members access Behavioral Health services
If a Healthy Blue member is dealing with depression, anxiety or a mental health concern, our care managers will work with the member and their primary care provider to help get the care they need. Members can also call Healthy Blue at 844-227-8350 for help getting specialized behavioral health care.
Provider Relations Hotline
Provider Relations Fax
Provider Relations email
Provider tools & resources
- Log in to Availity
- Launch Provider Learning Hub Now
- Learn about Availity
- Prior Authorization Lookup Tool
- Prior Authorization Requirements
- Claims Overview
- Member Eligibility & Pharmacy Overview
- Provider Manuals and Guides
- Training Academy
- Pharmacy Information
- Electronic Data Interchange (EDI)