Contact Us

Provider Services

For general provider inquiries
Phone: 1-844-521-6942
Fax: 1-800-964-3627

Prior Authorizations — Physical Health

Use our preferred method online at

Phone: 1-844-521-6942
Fax — precertification requests and inpatient notifications: 1-800-964-3627
Fax — concurrent inpatient clinical: 1-888-822-5595
Fax — outpatient: 1-888-822-5658
Fax — outpatient DME: 1-844-528-3684

Prior Authorizations — Behavioral Health

Use our preferred method online at

Phone: 1-844-521-6942
Fax — inpatient: 1-844-432-6027
Fax — outpatient: 1-844-432-6028

Prior Authorizations — AIM

AIM manages precertification for the following modalities: computed tomography, magnetic resonance, positron emission tomography scans, nuclear cardiology (echocardiography, stress echo, resting transthoracic echo, transesophageal echo), radiation oncology, sleep medicine, cardiology services.
Phone: 1-800-714-0040

Prior Authorizations — Pharmacy

Fax — pharmacy: 1-844-864-7865
Fax — pharmacy — medical injectibles: 1-844-487-9291

Provider Relations, Credentialing and Contracting

Provider Relations: 1-504-836-8888 or

EDI Solutions Helpdesk


Case Management

Phone: 1-877-440-4065, Ext. 106-103-5145
Fax: 1-888-533-7250

Need help finding a specialist?

Please email for assistance.

Grievances and Appeals

Phone: 1-844-521-6942
Fax: 1-888-708-2584

Contact us - Healthy Blue Dual Advantage

Provider Services

Phone: 1-844-895-8160

Prior Authorizations — Utilization Management

Phone: 1-800-262-2731
Fax: 1-877-423-9972

Case Management

Phone: 1-833-607-6516

For assistance with any other item, contact the number on the back of your patient’s Healthy Blue Dual Advantage member ID card.